Embedding an AI Copilot in a B2B SaaS Product
Enterprise Technology — Customers were asking for AI capabilities, yet the product team lacked ML skills and could not halt the roadmap to rebuild. Results:…
Client: B2B Software (SaaS) Company. Sector: Enterprise Technology.
The challenge: Customers were asking for AI capabilities, yet the product team lacked ML skills and could not halt the roadmap to rebuild.
What we built: Introduced a copilot inside the product via APIs, with RAG over each tenant's data, plain-language reports, guardrails and usage metering, while the client's own team retained ownership of the product.
Tech used: RAG, MCP, LLM Gateway, Guardrails, Usage Metering.
- Time to Go Live: 8 weeks
- Weekly Active Usage: 45%
- Support Requests: -30%
- Rebuild Required: None