AI Voice Reminder Campaigns for NBFC Collections
Financial Services & Banking (NBFC) — Reminder calls made by hand were costly and varied in quality across a big borrower base speaking many languages.…
Client: Collections Team at an NBFC. Sector: Financial Services & Banking (NBFC).
The challenge: Reminder calls made by hand were costly and varied in quality across a big borrower base speaking many languages.
What we built: Recorded reminder campaigns sent on a schedule in each borrower's language, with keypress capture so anyone wanting to speak to an agent was routed to one.
Tech used: AI Voice Broadcasting, Voice Cloning, IVR, CRM Webhooks.
- Cost to Reach Each Borrower: -70%
- Daily Calls: 50K+
- Payments on Time: +12%
- Languages: 5