AI Email Routing and Classification for BFSI
Financial Services & Banking — Large volumes of confidential email had to be sorted and sent to the right place intelligently Results: Email Handling Time…
Client: Financial Services Company. Sector: Financial Services & Banking.
The challenge: Large volumes of confidential email had to be sorted and sent to the right place intelligently
What we built: An AI email platform that routes, drafts, classifies and tags messages using the client's confidential custom data
Tech used: NLP, Custom AI Models, Email APIs, Classification AI.
- Email Handling Time: -75%
- Accuracy of Routing: 97%
- Time to Respond: -60%
- Compliance: 100%